1. Introduction

One World Rugby (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains how we collect, use, share, and secure your information when you visit our online store (OneWorldRugby.com).

2. Data Controller

We are the data controller responsible for your personal information. For inquiries, email info@oneworldrugby.com.

3. Information We Collect

• Account Information: name, email, shipping/billing address, phone, password.
• Order Data: payment method (credit card token, PayPal), order history, delivery preferences.
• Communication Data: your messages, customer service communications, marketing preferences.
• Usage Data: website behaviour, clickstream, IP address, device/browser details – for analytics and fraud detection.
• Marketing Data: preferences for receiving promotional content.

4. How We Use Your Data

• Order Fulfilment: processing purchases, returns, and delivery.
• Communication: responding to queries and sharing order updates.
• Personalisation: tailoring product recommendations and offers.
• Marketing: sending newsletters and promotions (with your consent).
• Security and Compliance: fraud prevention, legal compliance.
• Insights & Analytics: improving our services and experience.

5. Legal Basis for Processing

• Consent – for marketing communications.
• Contract performance – to fulfil orders.
• Legitimate interests – for service improvement, analytics, fraud detection, and compliance.

6. Sharing Your Data

We may share your data with:

• Service providers: payment processors, couriers, hosting platforms under confidentiality contracts.
• Partners: for products purchased through third-party providers, respecting your preferences.
• Legal authorities: in response to lawful requests or to protect rights.
• Business transfers: if we merge, acquire, or sell assets.

7. International Transfers

Your data may be processed or stored outside South Africa (e.g., EU, UK, US). We’ll use standard contractual clauses or other approved safeguards to ensure proper protection.

8. Cookies & Tracking Technologies

We use cookies and similar tools for:

• Site functionality: essential features like shopping cart.
• Analytics: understanding user visits.
• Marketing: personalising ads and content.
  You can manage cookie preferences via the banner or browser settings.

9. Data Retention

We’ll keep your personal data only as long as necessary:

• for order records and warranties: up to 7 years, in line with tax and commerce legislation;
• for marketing: until you opt out;
• usage and analytics: anonymized or purged after internal review.

10. Your Rights

Depending on your jurisdiction, you may:

• Access, correct, update, or delete your personal data;
• Objekt processing based on legitimate interests;
• Data portability;
• Withdraw consent for marketing;
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact info@oneworldrugby.com.

11. Security

We implement industry-standard security measures (SSL, encryption, access controls). However, absolute security cannot be guaranteed; please take steps to protect your login details.

12. Children

Our store is not intended for children under 18. We do not knowingly collect data from minors. If you believe a minor’s information is processed, please contact us to remove it.

13. Changes to this Policy

We may update this policy occasionally. We’ll notify you by posting the updated version online and revise the “Last Updated” date at the top. For major changes, we may seek your explicit consent.